Privacy Policy
Last updated: March 9, 2026
1. Introduction
CaseSnag ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered legal intake platform and SMS messaging services.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Phone numbers, email addresses, and names provided during intake conversations
- Case Information: Details about your legal matter shared via SMS or email
- Communication Data: Messages exchanged through our platform
- Usage Data: Information about how you interact with our services
3. How We Use Your Information
We use collected information to:
- Facilitate communication between you and law firms
- Provide AI-assisted intake services
- Schedule consultations and send appointment reminders
- Improve our services and user experience
- Comply with legal obligations
4. Information Sharing and Disclosure
We do not sell, rent, or share your personal information, including your mobile phone number, with third parties or affiliates for marketing or promotional purposes.
We may share information only in the following limited circumstances:
- Law Firms: Information is shared with the specific law firm you are communicating with through our platform for the purpose of your legal inquiry
- Service Providers: We use third-party service providers (such as Twilio for SMS delivery and cloud hosting providers) solely to operate our platform. These providers are contractually obligated to protect your information and may not use it for any other purpose
- Legal Requirements: We may disclose information when required by law, court order, or legal process
5. Mobile Information and SMS Messaging
Mobile Phone Number Privacy: Your mobile phone number and any information collected via SMS will not be shared with third parties or affiliates for marketing or promotional purposes. Your mobile information is used solely to facilitate your legal intake inquiry and communication with your selected law firm.
SMS Consent: By texting a phone number associated with our service, you consent to receive SMS messages related to your legal inquiry, including:
- Responses to your inquiry
- Case qualification questions
- Appointment confirmations and reminders
- Follow-up communications regarding your case
Message Frequency: Message frequency varies based on your interaction.
Message and Data Rates: Standard message and data rates may apply.
Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. You will receive a confirmation message and no further messages will be sent.
Help: For assistance, reply HELP to any message or contact us at support@casesnag.com.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest.
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.
8. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of SMS communications at any time by replying STOP
- Withdraw consent for data processing
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Email: privacy@casesnag.com
Support: support@casesnag.com
Website: https://casesnag.com
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.